Appointment / Booking Policy
We have the following client booking agreement in place:
We encourage the customer to book through our online scheduling system to facilitate your booking process with us. You may alter your appointment schedule with us via text message, phone call or email provided with sufficient notice (at least 24 hours prior to your appointment date) to us.
If you have previously experienced allergic reaction to any lash/brow service, you must have GP’s written approval to proceed your appointment.
Cancellation and amendment to your booking can be made at no charge up to 24 hours before your appointment time provided with written notification to us. Late cancellations will be charged a booking fee of $25 AUD. If you are unable to make it to your appointment, you are allowed to find a substitute as long as you provided us with their full name, address, and mobile number at least 24 hours prior to your appointment time.
You are advised to arrive on time for your appointment to ensure that we have sufficient time for your booked service and quality results. The length of the appointment may be reduced due to time restraints and we reserve the right to reschedule your appointment if your arrival is over 15 minutes for your appointment due to circumstances it might affect the next appointment.
If you are feeling unwell or have symptoms of cough /flu/fever. please notify us in advanced and reschedule your appointment.
Please notify us if this is your first time getting the service done.
Please arrive at your appointment with clean eyes. (NO Makeup). We have the right to refuse the service if you arriving at your appointment with the residue of eyes makeup, mascara, lash strip glue and deposits/booking fee are non-refundable.
Please remove contact lenses to minimize potential irritation to the eyes.
Avoid high caffeine beverage prior to the appointment.
Please notify us via text or call if you are running late. This is important for us to ensure we have sufficient time to perform full service otherwise we may need to reschedule your appointment.
As per the latest COVID regulation, please use the QR code to check-in and provide your proof of full vaccination upon arrival at your appointment. We reserve the right to refuse service if you fail to do so, and the deposit/booking fee is non-refundable.
Surcharge applies to all card payments.
Please note that this will be a silent appointment during procedure. You are welcome to listen to your own audio during this time.
Please inform the lash practitioner before open your eyes or move your body, this is to ensure it is safe for you to do so.
Cancellation / No Show / Refund
The customer is required to provide at least 24 hours cancellation notices prior to your scheduled appointment. The deposit/booking fee will be forfeited for failure to provide such notice of cancellation or do not show up to your appointment.
If a no show occurs, the booking fee will be forfeited and the remaining service cost will be charged to you and to be paid in full before your next visit. And pre-paying for all your future appointments is required.
No refund will be issued for monies debited as booking fee and/or if the appointment was fully paid unless notified in written communication at least 24 hours prior to booking start. If exceptional circumstances, please send an email at firstname.lastname@example.org with Refund Request as title, Beauty Lash Bond reserve itself the right to accept or to deny any such refund request.
We reserve ourselves the right to cancel any refill appointment upon inspection and without notice if we deem another technician work unsafe for further applications.
You must have at least 40% fullness of lashes left to qualify for refill service. Lash fullness which is lesser than 40% or over 4 weeks fill will be charged as full set.
If for any reason you are experiencing an issue problem with a treatment from us, you may contact us directly via phone call, text messages or email within 24 hours after your treatment with us. (This is considered reasonable timeframe). We are happy to help you and provide you with the best remedy possible including complimentary lash removal. No refund will be offered as your payment covers the material and times of our lash artists.