Appointment / Booking Policy
We encourage the customer to book through our online scheduling system to facilitate your booking process with us. You may alter your appointment schedule with us via text message, phone call or email provided with sufficient notice (at least 24 hours before your appointment date) to us.
Please note all deposits and booking fee are non-refundable. However, if a cancellation is made within sufficient notice (within 24 hours) or the customer needs to reschedule, we are able to transfer the deposit/booking fee to a new booking. If you can no longer make it to your appointment, you can send someone to replace your spot otherwise the deposit/booking are forfeited and non-transferable.
You are advised to arrive on time for your appointment to ensure that we have sufficient time for your booked service and quality results. The length of the appointment may be reduced due to time restraints and we reserve the right to reschedule your appointment if your arrival is over 15 minutes for your appointment due to circumstances it might affect the next appointment.
If you are feeling unwell or have symptoms of cough /flu/fever. please notify us in advanced and reschedule your appointment.
Please arrive at your appointment with clean eyes. (NO Makeup). We have the right to refuse the service if you arriving at your appointment with the residue of eyes makeup, mascara, lash strip glue and deposits/booking fee are non-refundable.
Please remove contact lenses to minimize potential irritation to the eyes.
Avoid high caffeine beverage prior to the appointment.
Please notify us via text or call if you are running late. This is important for us to ensure we have sufficient time to perform full service otherwise we may need to reschedule your appointment.
If a no show occurs, the full-service cost will be charged and we will no longer provide our services to you.
Surcharge applies to all card payments.
You are welcome to listen to your favourite audiobook/podcast/music during the appointment.
Please inform the lash practitioner before open your eyes or move your body, this is to ensure it is safe for you to do so.
Cancellation /No Show
The customer is required to provide at least 24 hours cancellation notice before your scheduled appointment. The deposit/booking fee will be forfeited for failure to provide such notice of a cancellation or do not show up to your appointment.
We reserve ourselves the right to cancel any refill appointment upon inspection and without notice if we deem another technician work unsafe for further applications.
You must have at least 40% of lashes left to qualify for refill service. Lash fullness which is lesser than 40% or over 4 weeks fill will be charged as a full set.
If for any reason you are experiencing an issue problem with a treatment from us, you may contact us directly via phone call, text messages or email within 24 hours after your treatment with us (This is considered as a reasonable timeframe). We are happy to help you and provide you with the best remedy possible including complimentary lash removal. No refunds will be offered as your payment covers the material and times of our lash artist.